Performance Expectations

1. Daily Communication Standards

• Morning Updates (by 10 AM)

  • Share your 1-3 main tasks for the day in our #daily-tasks Slack channel
  • Flag any blockers or challenges you need help with
  • Example: "Today: Finishing homepage mockup for Client X, starting wireframes for Client Y. Blocker: Waiting for logo files from Client X"

• Client Communication

  • Respond to client messages within 4 business hours
  • Follow up with quiet clients after 48 hours
  • Keep project managers updated on any client conversations

2. Project Quality Checklist

Before Submitting Any Work:

•  Double-check against client requirements
•  Run through technical requirements (speed, mobile responsiveness, etc.)
•  Conduct self-review for obvious issues
•  Get a quick peer review from a team member
•  Prepare alternative options when applicable

For Websites:

•  Mobile responsiveness verified
•  Page speed score above 90
•  Cross-browser testing completed
•  All links functioning
•  Contact forms tested

For SEO/Ads:

•  Keyword research documented
•  Competitors analyzed
•  Campaign goals clearly defined
•  Tracking properly set up
•  Budget parameters confirmed

3. Making the Most of Client Wait Times

When Waiting for Feedback:

• Prepare multiple versions/options for the next revision
• Work on documentation
• Start preliminary work on upcoming project phases
• Review and optimize existing deliverables
• Learn or practice new skills relevant to current projects

4. Progress Tracking

Weekly Team Updates:

• Share 3 achievements from the past week
• Identify upcoming priorities
• Discuss any challenges or needed support
• Contribute ideas for process improvement

Project Milestones:

• Update project status in Trello
• Document key decisions and changes
• Keep client communication logs current
• Flag potential delays early

5. Team Success Metrics

We measure success through:

• Quality of Deliverables: Client satisfaction and minimal revision requests
• Team Collaboration: Active participation in peer reviews and helping teammates
• Problem Solving: Initiative in addressing challenges
• Communication: Clarity and timeliness of updates
• Growth: Learning and applying new skills

6. Recognition and Growth

We Celebrate:

• Clean, efficient code
• Creative problem-solving
• Proactive client communication
• Knowledge sharing with the team
• Process improvements
• Learning new skills

7. Continuous Improvement

Everyone is Expected to:

• Share learning resources with the team
• Suggest process improvements
• Keep up with industry trends
• Contribute to team knowledge base
• Participate in skill-sharing sessions

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Remember:

• Quality > Speed
• Communication is key
• Take initiative
• Help your teammates
• Keep learning and growing