Reporting & Communication Framework

Here's how we share updates and solve problems at Bingo.

The 1-3-1 Method: Problem-Solving Made Simple

What Is It?

A straightforward way to present problems and solutions to your team or managers.

How It Works

1️⃣ ONE Problem

State exactly what needs solving
Example: "Homepage load time is over 5 seconds on mobile devices"

2️⃣ THREE Options

List three possible solutions
Example:
1. "Optimize and compress all images"
2. "Remove unnecessary plugins"
3. "Implement lazy loading"

3️⃣ ONE Recommendation

Share your suggested solution and why
Example: "Recommend option 1 because it's quick to implement and will have immediate impact"

The 4-Bullet Update: Quick Status Reports

When to Use

Daily updates
Project milestones
Client communications

The Format

text

Copy

✦ Current Status: What's happening right now
✦ Completed: What you've finished
✦ Next Steps: What you're doing next
✦ Blockers: Any challenges or needed help

Example

text

Copy

✦ Current Status: Working on Client X's homepage redesign
✦ Completed: Mobile navigation and hero section
✦ Next Steps: Adding product showcase section
✦ Blockers: Waiting for product images from client

Daily Communication Schedule

Morning Update (By 9 AM)

Share your daily goals
Flag any immediate needs
Use the 4-bullet format

End-of-Day Update (Before Signing Off)

What you accomplished
What's planned for tomorrow
Any pending items

Project Communication Rules

Client Updates

Use professional language
Include specific dates/times
Always propose next steps

Internal Updates

Keep it brief but clear
Tag relevant team members
Use appropriate Slack channels

Communication Channels

When to Use Slack

Quick updates
Team discussions
Urgent matters

When to Use Email

Client communications
Formal documentation
External partnerships

When to Use Trello

Project tracking
Task assignments
Progress updates

Tips for Effective Communication

Do's

Be specific
Include deadlines
Offer solutions
Keep it professional

Don'ts

Avoid vague updates
Don't skip daily check-ins
Never ignore urgent messages
Don't assume understanding

Need Help?

Not sure how to format your update? Here are some templates:

1-3-1 Template

Problem: [State the specific issue]
Options:
1. [First solution + pros/cons]
2. [Second solution + pros/cons]
3. [Third solution + pros/cons]
Recommendation: [Your choice + reasoning]

4-Bullet Template

Current Status: [What you're working on]
Completed: [What's done]
Next Steps: [What's coming up]
Blockers: [What you need]